- Disaster counseling involves both listening and guiding. Let the survivors talk about their disaster experiences and assist them with problem solving solutions and referral resources.
- Survivors respond to workers who can make eye contact, offer a touch on the should and someone who can listen to their fearful hearts and troubled mind.
Lean how to be an attentive, active listener
- Close your mouth - Don't talk to much. Allow survivor to recover from the shock phase and become aware of feelings. Just being close to the survivor will speak volumes.
- Eye Contact - Let the survivor know that you are in tune with them.
- Let the survivor know that he or she is being heard
- Reflect feelings - You may notice that the survivor's tone of voice or nonverbal gestures suggest anger, sadness or fear.
- Allow expression of emotions - Expressing intense emotions through tears or angry venting is important of the healing process
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